IntroductionIn the favorable market conditions prevailing from the post 9/11 era until the mid 2000's, slot-rated, bind-on-line distribution had cornered the small account workers' compensation market and had expanded firmly into the middle market arena. Ease-of-use prevailed resulting in the de-emphasis of technical underwriting and general service as carriers supported a class underwriting approach. Web portals as the point-of-sale caused continued deterioration in the value of the relationship-based partnership between the carrier and its producers. By 2008, widespread rate reduction and market competition had eroded carrier top line and challenged future growth and profitability. While ease-of-use continued to be paramount, there was a profound outcry for personalized services and underwriting expertise from producers that wanted to distinguish themselves. While carriers were faced with market share / profit margin decisions, "smart" on-line underwriting systems had triggered a dissipation of underwriting talent leading to an industry underwriting force that was significantly ill-equipped to translate corporate objectives to day-to-day risk acceptance / rate adequacy decisions. Matias Underwriters was established to help fill that void.
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